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Klarna claims its ChatGPT-powered AI chatbot handles two-thirds of all customer service chats and does the equivalent work of 700 full-time human agents (Christopher Zara/Fast Company)

| February 27, 2024  
Christopher Zara / Fast Company: Klarna claims its ChatGPT-powered AI chatbot handles two-thirds of all customer service chats and does the equivalent work of 700 full-time human agents  —  Klarna is bullish on bots.  —  One month after taking its OpenAI-powered virtual assistant global, the Swedish buy-now …
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