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QR Codes Replace Service Staff as Pandemic Spurs Automation in US

msmash | September 1, 2021  
American workers in manufacturing plants and distribution centres have long worried that their employers would find ways to replace them with robots and artificial intelligence, but the Covid-19 crisis has brought that threat to service workers, too. Businesses are increasingly turning to automated tools for customer service tasks long done by low-wage staff. But rather […]
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